Thursday, 21 September, 2017

  •   Telephone No: 1.304.825.3672
  •   E-mail: assist@valdoracycles.com

WARRANTY

Valdora Warranty

Products Manufactured by Valdora are warranted against any manufacturing defects in materials and/or workmanship for the original owner for the following:  carbon frames - life time / all other products - 1 year.  

With an original proof of purchase we will repair or replace, at our discretion, any defective frame/part with the same or comparable model (due to product evolution).

What is Not Covered

 

This warranty does not cover normal wear and tear, or normal maintenance items, or any damage, failure, or loss caused by accident, misuse, abuse, neglect, improper assembly, improper maintenance, or use of parts or devices not consistent with the original intent for the product sold, or failure to follow instruction for installation, assembly, or use.  This warranty does not cover any products made by OI, Inc./Valdora but branded by another company.  Such products bear their own seller's warranty.  Components offered by Valdora (not produced by Valdora) bear their own manufacturer's warranty.  Any claims must be directed to said manufacturer's customer service department.

Warranty Void

 

This product is not intended for use in stunt riding, ramp jumping, acrobatics, or similar activities, or with motors or power-driven vehicles. This warranty is VOID where the Valdora / bp Stealth product has been used in any of these ways.

NOTICE: The user assumes the risk of any personal injuries, damages to, or failures of the products, and any other losses if the Valdora product has been used in any such event.

Incidental Consequential Liability for Damages

 

In no event shall Valdora or its' affiliated companies be liable for incidental or consequential damages. Proof of purchase is required to validate protection under the limited warranty or crash replacement warranty.

Important Point Regarding Warranty

 

This warranty applies only to the original owner. All claims should be processed through an authorized Valdora retailer. This warranty is void if your bicycle is subjected to abuse, alterations, modifications, improper maintenance, or other abnormal, excessive, or improper conditions. Freight costs are the responsibility of the owner.

Crash Replacement Warranty

 

Valdora stands by their products. The original owner may simply return a copy of the original invoice, along with the Valdora part that has been damaged. No questions asked. We will replace it with the applicable product of identical or similar value for a deeply discounted price (approx. 35% off suggested retail price at time of replacement). All Valdora branded / manufactured products are covered by this crash replacement warranty. Contact your local retailer or representative of Valdora for replacement costs.****Damage to carbon steer tubes upon installation is not covered under the crash replacement warranty. Additionally, a compression cap made specifically for a carbon steer tube must be used for installation - DO NOT USE A NORMAL STAR NUT AS PROVIDED WITH THREADLESS HEAD SET! Valdora offers the correct carbon steer tube compression cap.Length of Crash Warranty - Lifetime of Valdora product / for original owner. Valdora reserves the right to alter this warranty at any time.

Filing A Claim

All warranty claims should include:

  • a dated copy of the original sales receipt
  • a detailed explanation of the claim
  • the Valdora product being returned for warranty claim

***All shipping charges are the responsibility of the claimant
e-mail for a return confirmation code and return address - returns will NOT be accepted without a code.

UA-20003860-1